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  • He was polite, professional and explained the process step by step.

    Sam V. came to our home twice to repair an extensive plumbing problem. He was polite, professional and explained the process step by step. I highly recommend Pride Plumbing.

    - Theresa S.

    Webster, NY
  • Great service at a reasonable price.

    Great service at a reasonable price. Josh T was great, he was prompt and professional. After he assessed what I knew was a cracked disposal. He gave me many options so I could pick from different price points. All of which he had available on his truck. I will definitely be recommending Pride Plumbing to friends and family.

    - Evie M.

    Rochester, NY
  • Sam and Brandin were courteous, hard working, wore masks, and got the job done right!

    We are about to get our gutters re-done, and wanted to be able to route the downspouts into the existing storm drains, which were all clogged. Sam explained things patiently and in great detail to me, so that I knew exactly what was going on and what might need to happen to fix the problem. I was pessimistic, but Sam and Brandin did a great job, getting around several challenges (rocks, chunks of lead!). Because of their persistence, we will be able to get rid of the tangle of downspouts we are currently dealing with. Sam and Brandin were courteous, hard working, wore masks, and got the job done right!

    - Nick R.

    Rochester, NY
  • He was super friendly, informative, and was spot on with estimated price!

    After contacting Pride Plumbing for an estimate on a kitchen sink and garbage disposal insulation I was scheduled right away for a date and time that worked best for me. Eddie, the Plumber arrived right on time. He was super friendly, informative, and was spot on with estimated price! Eddie completed the job in a timely manner and left his work area spotless. Will use Pride Plumbing for all my future plumbing needs! Thank you Eddie and the Team at Pride Plumbing!!

    - John Y.

    NY
  • Steve was professional, prompt, and very helpful in providing next steps...

    We had a leaky faucet that turned into a bit more of an issue thanks to it not just being the cartridge. Steve was professional, prompt, and very helpful in providing next steps. The whole situation was resolved reasonably quickly and with very reasonable pricing with every bit of the process.This is the second time we have used Pride Plumbing (first was a sump pump issue) and we will continue to utilize their services whenever required going forward!

    - Jeff R.

    Rochester, NY
  • He was efficient, courteous, and answered all our questions.

    Our hot water heater stopped working and we put a call into several places but ultimately called Pride Plumbing. A great guy named Eddie came in and replaced the unit. He was efficient, courteous, and answered all our questions. I hope you don’t have to replace your hot water heater without any prior warning, but if you do, don’t hesitate to contact this team. You won’t be disappointed.

    - Mary Pat C.

    Penfield, NY
  • Pride Plumbing makes your life easy…

    Pride plumbing makes your life easy, if you have a problem with plumbing in your house, contact them. They are efficient, experienced, on time, easy to discuss different options. I appreciate their work.

    - Hossein K.

    Rochester, NY
  • They always explain the problem clearly, and offer the available options.

    I've used Pride Plumbing three times now, and I'm always impressed with their professionalism and courtesy. They always explain the problem clearly, and offer the available options. I highly recommend them.

    - Bonnie K.

    Brighton, NY
  • Same day service a definite plus…

    Without a doubt, highly recommend Pride. Eddie arrived with Brandin quickly. Efficiently to clean up 5 gallons of a leaking water tank- professional, highly knowledgeable, educated my mother on her new tank, pros and cons of selection were provided to her thoroughly. Same day service a definite plus. Completed the job in a timely manner, Followed thru on CDC Covid19 guidelines with social distancing and mask use. It generally takes a lot to impress a former NYorker ! Pride Plumbing did !! Well done job. Keep safe and healthy.

    - Beka S.

    Brighton, NY
  • Keith arrived and was amazing.

    We called to receive service on our tankless hot water tank. Keith arrived and was amazing. He not only services our unit but took the time to explain why regular maintenance is needed and how to reset the unit after an outage. Pride plumbing did not install our unit but they provided more information on our unit than the company that did. Highly recommend and we will use them again. Thanks again Keith!


    - Sheila M.

    Rochester, NY
  • ...would be glad to have Nick back for future work.

    Nick A. was very thorough and explained what was needed. He changed what he was putting into the toilet when he saw that the floor was higher than usual. He explained the change and why. He completed the three jobs very well and tested each to be sure it was working right. I would recommend Pride to anyone and would be glad to have Nick back for future work.

    - George B.

    Rochester, NY
  • The entire appt was less than a half hour and the price was more than reasonable.

    The great flood of 2020! Not realizing that the plumbing under our kitchen sink had deteriorated, our kitchen was flooded as well as water leaking into the basement. Horror! No dishes could be done! Pride Plumbing was able to get us an appointment quickly to rectify the situation. Steve C. showed up on time and gave us a quick estimate to fix the issue. He was professional, had all the materials needed to rectify the situation on his truck and quickly got to work once I approved the costs. The entire appt was less than a half hour and the price was more than reasonable. I will definitely be using this company for future plumbing issues. Highly recommend!

    - Darlene S.

    Brighton, NY
  • Josh was polite and respectful of keeping the area clean.

    Very prompt and got the problem fixed fast and without any issues. Josh was polite and respectful of keeping the area clean. Will definitely use Pride Plumbing again.

    - Julie S.

    Pittsford, NY
  • ...all was done as promised and at the price promised.

    Nick A. ran into issues with our shower/tub plumbing - old, old house - but all was done as promised and at the price promised. Always courteous, neat, knowledgeable. We recommend Pride highly. Thank you.

    - William B.

    Brighton, NY
  • He was very friendly and thorough with his work.

    Josh T was the team member who worked on our issue. He was very friendly and thorough with his work. He answered all of our questions and explained everything to help us understand. If/when we ever need more service I would gladly recommend and request Josh.

    - Efstathios S.

    Fairport, NY
  • Was able to quickly and easily schedule an appointment with Jamie.

    Had a perfect experience from start to finish. Was able to quickly and easily schedule an appointment with Jamie. We needed our leaking faucet replaced and SAM called ahead, showed up right when he said he would and replaced my old faucet with a Moen, touchless faucet. He did a great job, was very friendly and in and out in a timely fashion. I would highly recommend to anyone looking for plumbing services. I will be using them again in the near future and we continue to upgrade things in our home.

    - Nicole M.

    Rochester, NY
  • I made my sixth appointment with Pride Plumbing of Rochester…

    I made my sixth appointment with Pride Plumbing of Rochester for a new water heater for my sons' house. I was given a 10 AM to 1 PM window. I received a call at 9:00 from Sam S stating that he was about 15 minutes away! I met Sam, and we reviewed my situation. He outlined the options available, and described some additional work that would be required. I agreed to his proposal, and he called the warehouse for the heater. Brandon W. arrived shortly and they completed the work, and the clean-up in a timely fashion. I have NEVER had a bad experience with Pride Plumbing, and Sam S and Brandon W. certainly carry on Pride's tradition of excellent service.

    - Joe D.

    NY
  • Ursula and the girls who make the appointments are so helpful and really nice!

    I called Pride Plumbing because my two kitchen sinks and bar sink were full of dirty water and would not drain! I explained I was busy cooking that day because my daughter and her family were visiting the next day for a week. They sent out Josh that day to fix the problem! Josh was terrific, fixed the clog drains and did a great job cleaning up. Took him awhile but he made sure it was running smoothly! He also replaced a pipe that was the wrong size and cut a new one. I highly recommend Pride Plumbing! Ursula and the girls who make the appointments are so helpful and really nice! Josh was terrific, explained everything, was on time and did a great job!

    - Marian C.

    Irondequoit, NY
  • He was professional and adhered to COVID protocols.

    Eddie arrived during the time frame we were given. He was professional and adhered to COVID protocols. We felt he was professional. He quickly accessed the issue and fixed our leaking refrigerator ice making line. He installed a shutoff valve that we desperately needed! Thank you and we would absolutely recommend Pride Plumbing!

    - Dawn P.

    Victor, NY
  • He was very professional, knowledgeable and we really felt like he had our best interests in mind.

    We had a leaky faucet in the bathtub and we were putting off getting it fixed. I called Pride Plumbing and they had someone out the next day to look at the job and give us a quote. Nick A. came and did a wonderful job getting it replaced for us. He was very professional, knowledgeable and we really felt like he had our best interests in mind. We are so pleased with Pride Plumbing and the job that Nick A did. We will be asking for Nick the next time we have a plumbing repair. So glad we called Pride Plumbing!

    - Antoinette M.

    Rochester, NY
  • Sam was honest in his evaluation and gave us recommendations of how to proceed.

    Sam S. was great. We had what we thought was a minor issue that needed to be addressed. Turns out it's a bit bigger of a job. Sam was honest in his evaluation and gave us recommendations of how to proceed. We will certainly use Pride in the future.


    - Nate R.

    Fairport, NY
  • All parts were on the truck. Very impressive operation.

    Keith Smith was extremely knowledgeable, provided a comprehensive competitive estimate, and fully explained the statement of work required to complete the removal and installation process. I approved the work and the new tanks were delivered and installed within 3 hours. As a side issue, upon request, Keith quoted and installed a new Wolverine Brass kitchen faucet. All parts were on the truck. Very impressive operation. This was my first experience with Pride Plumbing but it definitely won't be my last. Great job!

    - Frank B.

    Fairport, NY
  • ...we also know that anyone we talk to will be honest, helpful, and professional.

    ...I would also like to mention how kind the customer service and administrative staff is at Pride Plumbing, because not only do we love Eddie, but we also know that anyone we talk to will be honest, helpful, and professional. Thank you to Pride Plumbing of Rochester from the bottoms of our hearts. We are lifetime customers!

    - Chelsea C.

    Brighton, NY
  • David V. did an outstanding job…

    David V. did an outstanding job on our leaking shower pan. He was thorough and most conscientious about his work. EXCELLENT!

    - Dan K.

    Fairport, NY
  • I've found a good company...

    I had my plumbing service done today by David V. today. He is very professional. An excellent workmanship. Will have him come back for more jobs. I have used other companies in the past. No more. I've found a good company. Very very highly recommended.

    - Hung T.

    Irondequoit, NY
  • Greatly appreciate their prompt response...

    Greatly appreciate their prompt response and service to fix our leaking shutoff valve under our kitchen sink. David V. was prompt and respected our space as both of us were working at home the day he came. Appreciated his attention to hygiene and spacing while working in our house during the COVID-19 pandemic.

    - Hans W-P.

    Victor, NY
  • We will definitely use them again and request Sam!

    We used Pride Plumbing to move our sump pump drain line. What a great team, especially Sam V. Very professional, explained everything. We will definitely use them again and request Sam! Service was great! They were on time and completely cleaned up before they left.

    - Marc K.

    Henrietta, NY
  • Pride Plumbing of Rochester will be the first place I call for my next plumbing job!

    Sam V. did an outstanding job plumbing a basement sink. His work was done neatly, quickly, and professionally. All of the materials he needed to complete the job were in his truck, so he didn't have to go to the store for supplies. He arrived just when he said he would, and was very courteous. Sam's pleasant personality accentuated his skill, and the overall cost was quite reasonable. Pride Plumbing of Rochester will be the first place I call for my next plumbing job!

    - Jason W.

    Rochester, NY
  • Very professional, neat and clean.

    Highly recommend. Very Professional . Neat and clean. Sam S our tech was very knowledgeable and explained everything he was doing. Response time was fast called yesterday late afternoon and they were here first thing in the morning. Thank you, We greatly appreciated your services.

    - Margo P.

    Bloomfield, NY
  • I’m so impressed how respectful, efficient and professional they have been.

    Tonight was the third time Pride Plumbing has come out to service us... and I’m so impressed how respectful, efficient and professional they have been. From the person scheduling our appointment (which was the same day I called for service) including our service person, Ken, who creatively helped us solve a unique problem with our new washing machine. I so appreciate you and you are definitely my go to people for plumbing needs.

    - Lisa H.

    Pittsford, NY
  • The service and technical knowledge cannot be beat!

    I left a message at night and Ross called first thing in the morning. Ken was at our house right after and fixed the problem efficiently and quickly. The service and technical knowledge cannot be beat!

    - Doe W.

    Henrietta, NY
  • I always ask for Ken because I trust his expertise.

    Ken came to my house on New Year's eve to install a sump pump. I always ask for Ken because I trust his expertise. He did a great job, as usual! I highly recommend Pride Plumbing to anyone in need of a trustworthy and reliable plumber.

    - Cathy F.

    Brighton, NY