Your Licensed Neighborhood Plumber

Reviews

Proud of Our Growing List of Happy Customers

As Rochester’s premier plumbing company since 2007, we take pride in taking care of our customers. Apart from providing prompt, workmanship every time, we are dedicated to giving the best customer experience possible. Our on-time services, fully stocked trucks, upfront pricing, and highly skilled and respectful plumbers are just some of the reasons why we’ve become the top choice for many homeowners in the area. We take great pride in having received over 1000 reviews across numerous platforms!

To learn more about our expert plumbing company, start by reading our latest reviews. We are confident you’ll get a good feeling about us through our customers’ personal experiences. If you are ready to receive the quality plumbing services you deserve, call (585) 332-4550. Same-day appointments are available.

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  • Pride was great and up front with prices.
    We called Pride on a Saturday to assess our shower/bath spigot. The entire unit was so tight we couldn't turn it off. 

    Upon arrival, David assessed the issue and provided us with various solutions. He started with the most cost effective but warned us he could discover something else which would drive the price up. He did discover more issues that resulted in us needing a return visit, three hours of additional work, and the installation of an access panel. David was great, courteous, and professional. Our shower works like a dream now! 

    Pride was great and up front with prices. On top of that, they fit us in last minute on a Saturday and sent our tech back on a Sunday to complete the job. We will use them again.

    - Taylor J.

  • Very neat, professional and extremely polite
    We had a problem with our downstairs toilet and needed a plumber. We called Pride at 10:00am and at 11:45 they were at our house. The gentleman gave us an estimate, then asked if we minded if he took a short lunch and of course we said no problem..he was back by 1:30 and worked effortlessly until our problem was solved..this poor guy never left our home until 6:45..he was very neat, professional and extremely polite..cleaned up after himself ..would highly recommend these people to anyone that might need their service..

    - Janice B.

  • We were able to save money on the service call.
    Sunday morning we woke up to a flooded basement. Googled and found Pride Plumbing. I appreciate their expedited phone calls to us and explain the process on what they could do on Sunday or offered to come out first thing Monday morning. Doing this we were able to save money on the service call. The rep called 30 minutes prior to his arrival. While at our home, he explained in detail to my husband what he found and let us make the decision if we were going to replace the unit or the valve. I'm a firm believer in support local businesses and appreciate their efforts getting us back up and running with hot water. THANK YOU PRIDE PLUMBING for a job well done.

    - Lisa H.

  • I wouldn't hesitate to recommend them.
    I had fairly extensive plumbing work done today by David and Scott. As I expected after I had met David when he came to give me an estimate, everything went smoothly, they completed the job in less than a full day and were very courteous and considerate. All work was explained to me, and then reviewed with me at the end of the job. Cleaned up after themselves, and were respectful of my new (to me) home. David even asked me if I had any pets at home when he had to leave the door open to bring tools or materials in. Very considerate. Both David and Scott looked very clean and professional. I was very impressed with the job they did at, what I would consider, a very reasonable price. I wouldn't hesitate to recommend them highly to any friends, neighbors or relatives.

    - Robert B.

  • He showed exceptional care
    Ken did an amazing job renovating the shower stall in our bathroom. He gave us expert advice on how to fine tune the design and where to get materials. He showed exceptional care in making sure all the hidden parts of the job (like sealing behind tiles and in the floor) were done right. The tile work was immaculate and the whole finish of the project is just amazing. He was a courteous and tidy worker and just all around terrific. Would definitely work with him and Pride Plumbing again based on this project.

    - Paul A.

  • Everything is now fixed and it's like nothing ever happened.
    I had a great experience with Pride Plumbing for our small business. Our water heater went out and they sent Keith and Scott out to check it out. We had a few companies come and give bids. They were all within $10 of each other to replace the water heater and flue. I chose Pride because Keith & Scott seemed knowledgeable and professional. Even the office people I spoke with were nice. Everything is now fixed and it's like nothing ever happened.

    - Sarah C.

  • Very knowledgeable, pleasant & courteous.
    All around wonderful experience working with Josh who is very knowledgeable, pleasant & courteous. Everything was checked out thoroughly and we believe their prices are fair. I highly recommend Pride Plumbing & Josh

    - Jane D.

  • Pride plumbing is GOLD.
    I hit the jackpot! Finding an electrician or plumber whom you can trust and can rely on is like finding gold. Pride plumbing is GOLD. Ross is the consummate professional with an old dash fashioned the-way-it-used-to-be work ethic. He arrives when he says he will arrive, gives you his fee for a particular service before he gets to work, fixes what he says he can fix, and cleans up after himself when he is done. On top of that, he is honest, truthful, and a gentleman to boot. I wholeheartedly recommend his service.

    - Loris B.

  • Wonderful job, clean and courteous.
    I had both David and Steve at my house over the past few days to replace a drain in my bathtub that was leaking. Although Steve C. was a little to long to fit behind the tub, he knew exactly who it call in for the job! My man David V, was able to get the job done! Thank goodness he has been taking some time off of the gym, so he could easily fit in the small space! Thanks again guys! Wonderful job, clean and courteous.

    - Nicholas M.

  • He was awesome, polite and did a fantastic job!
    Pride Plumbing is my go to from now on. The owner was so pleasant, calming and was able to get someone out to my house the same day!! Samuel was the young man who came out to replace my hot water tank. He was awesome, polite and did a fantastic job!! Thank you pride plumbing!!!!!!!!!!

    - Lisa T.

  • Kind, courteous service.
    We called Pride Plumbing to service our tankless water heater and fix a leak in our shower. Keith arrived and was quick to the task. He assessed the situation, gave us a quote, and offered us several options. Two and a half hours later, we had a clean tankless water heater (yes, they take a long time to service) and a leak free shower! Thank you Keith for your kind, courteous service. We will definitely use Pride Plumbing again!

    - Laura J.

  • Everything's been working fantastic ever since.
    Pride Plumbing was terrific! Steve was friendly, thorough, respectful...and our dog liked him, which was a plus. We had some issues with both bathroom sinks, and Steve quickly diagnosed the issue....and everything's been working fantastic ever since. Highly recommended.

    - Luke M.

  • Pride Plumbing was here within the hour!
    Our sump pump went and flooding started. Pride Plumbing was here within the hour! They were thorough, affordable and very reliable. We highly recommend them!

    - Katy A.

  • Very knowledgeable and answered all of our questions.
    We contacted Pride Plumbing in a non-emergency situation and they made it a priority to do the assessment and fixed our issue and did a very good overall assessment, Our service person Ken Yonda was very knowledgeable and answered all of our questions.

    - Richard H.

  • Professional, informative, & polite
    We just returned from an 11 day trip to find our kitchen sink had been leaking while away. We contacted Pride in the morning, & they promptly fixed our problem today! Our sink disposal has been on the fritz for some time as well, & that too is now in great working order. Eddie was our plumber today. He was nothing but professional, informative, & polite from beginning to end. I highly suggest the services of Pride Plumbing!

    - Tracy G.

  • So impressed with Pride's same day service

    My water heater went out on a Friday. Keith worked late to come and try to get us through the weekend. Monday, Eddie and Steve set us up with a new tankless water heater! So impressed with Pride's same day service and quick follow through.

    - Deborah P.

  • I appreciate when people show respect for our property
    We asked them to come and check on installing a shower in a bathroom with "interesting" plumbing. They called ahead and told us they were on the way. They had to remove the toilet and check the plumbing to determine if they could help us and how much if would cost. They also put in a toilet in another bathroom. David Valle did an excellent job! He explained all he had done to make his determination. I appreciate when people show respect for our property - putting on the foot covers inside. I would certainly recommend them to others!

    - Joni B.

  • In less than an hour, he fixed the problem.
    We were having problems with our laundry sink in our new house. The sink kept overflowing every time we used the washing machine. My husband called Pride Plumbing on a Wednesday afternoon and they were here the next day. Our plumber was Steve. He came prepared and in less than an hour, he fixed the problem. He was very pleasant and knowledgeable. Now I can finally wash my clothes again without having to seat there looking at the sink to stop it from overflowing. We will be using them in the future for other things around the house that need to be done. I would recommend Pride Plumbing.

    - Lizbeth R.

  • I have found my new plumber service!
    Eddie was great. He repaired my problem, was very mindful and kept everything clean. A gentleman. Also Jamie, who took my call was very upbeat, and professional! Thank you to the Pride Team, I have found my new plumber service!

    - Tom H.

  • If you want the job done right call Pride Plumbing.
    I am so pleased with the work done in my home, this company could not have picked a more perfect name. David V. has done a couple of projects for me and I'm above and beyond happy with the end results. David recently installed a whole house water filter, after the job was done he took his time explaining every lever and function. I found out through David that Pride Plumbing also remodels kitchens and bathrooms so guess who's getting a new kitchen. If you want the job done right call Pride Plumbing.

    - Adrienne B.

  • An expert who is also very courteous and professional

    We had a leak in an old faucet that required extensive repair. Ed Stoll came out when promised and did a great job on the repair. He also did a house wide plumbing inspection and suggested some possible future repairs. Ed is an expert who is also very courteous and professional. 

    We then had an outdoor faucet installed by David Valle who is senior plumbing technician with Pride Plumbing. David is very professional and he gave us very good advice about how to maintain all of our new plumbing fixtures added. I would highly recommend Pride Plumbing for any project.

    - Mary Ellen C.

  • The utmost professionals
    We have been using Pride Plumbing for the past couple of years. Their service has been impeccable. So we decided to use them for our recent bathroom remodel and we could not be happier with the job they did! Ken and Gus were the utmost professionals, always on time, great communication and customer service. Their tile work and attention to detail was outstanding. We cannot recommend them highly enough! Thank you for a job well done.

    - Donna B.

  • Excellent and efficient
    Plumbing professionals with many years of experience. Up-front pricing, prompt, friendly, and neat. I always know exactly what the problem is, my options in fixing it, and how much it will cost. Josh and Sam were excellent and efficient. Thank you so much Marie Masson and Jennifer Norton

    - Jennifer N.

  • Worked quickly and neatly
    Tyler installed a new hot water heater to replace our old leaking one. He was here on time, worked quickly and neatly and showed me how to re-light it (which I truly appreciated). Good worker. Will use Pride Plumbing for any future plumbing needs!

    - Gail S.

  • Everything was perfect when he left.
    Steve did a wonderful job; replaced 2 toilets, 2 faucets, repaired a toilet and cleaned up all in about 4 hours. Everything was perfect when he left.

    - Kerstin S.

  • Great advice, excellent service

    This is the second time that I have had to rely on Pride Plumbing within the last year. The first time was for a sump pump replacement. This time I noticed a wet spot on the ceiling of my kitchen that doubled in size within 12 hours. I called Pride Plumbing, they had Dave V. at my house within 3 hours. 

    Dave located the leak and repaired the joint that was the culprit. He had to cut a hole in the wall outside of my upstairs bathroom to be able to access the pipes, he placed a really neat door in that spot, so we would continue to have access to those pipes in the future.

    Dave had to cut a rectangle from my kitchen ceiling to get to the leaking joint. He showed me the problem, actually he kept me informed every step of the way. There were no surprises. He recommended I file a claim with my HomeOwners Insurance to repair the kitchen ceiling and have it painted, so it all matched. Great advice, excellent service, so nice AND he cleaned up after himself.
    I highly recommend Pride Plumbing without one bit of hesitation!!!! Thanks so much for taking such good care of my plumbing needs again!

    - Tina L.

  • Arrived promptly in a work van loaded with all the materials necessary

    Professional, pleasant and prompt describes Steve Clark and Pride Plumbing! In the future, I intend to be calling Pride Plumbing of Rochester first for my plumbing needs.

    Steve came by to quote a replacement job on the main drainage system leading out to our septic line. He arrived promptly in a work van loaded with all the materials necessary to complete the job. After agreeing to the quote, he immediately set to work finishing the job without delay in under 3 hours.

    - John M.

  • Great job for a fair price
    Steve was very professional did a great job for a fair price. Would use Pride Plumbing for future projects.

    - Carmella A.

  • I won’t call another plumber
    Ken was amazing. He was professional and efficient. I won’t call another plumber again. Great company. Very impressive.

    - Lisa M.

  • Happy Customer!
    Plumbing professionals with many years of experience. Up-front pricing, prompt, friendly, and neat. I always know exactly what the problem is, my options in fixing it, and how much it will cost. Josh and Sam were excellent and efficient. Thank you so much!

    - Jennifer N.

  • Highly Recommend!
    Ken from Pride Plumbing was our savior this morning. We discovered a main sewer drainage problem late last night. We called at 6:30 ish this morning and were surprised to get a live person on the phone! Within an hour Ken arrived. He was professional, courteous, personable and explained what he thought needed to be done. It didn't take him long to diagnose the issue and fortunately, it was a clog in the main sewer line and nothing more drastic. Phew! Ken left only after he was confident that he had fixed the issue. We are grateful! This is the second time we have had an excellent experience with Pride Plumbing.

    - Suzi K