Your Licensed Neighborhood Plumber
COVID-19

To Our Valued Customers,

At Pride Plumbing of Rochester, nothing is more important to us than the health and safety of our customers, technicians and community. In light of COVID-19 (Coronavirus), we wanted to inform you we are taking extra precautions to help ensure safety, and are complying with every CDC recommendation. We will continue to stay open for emergency service, as we understand that plumbing services may be in need more now than ever.

Emergencies include but are not limited to:

  • Leaking pipes
  • Leaking toilets
  • Clogged drains
  • Clogged toilets
  • Sump pumps
  • Water heaters
  • Burst pipes

With the seriousness of the current issue, we want to share with you the steps we’ve taken to help prevent further spreading:

  • Calling customers prior to our arrival at their home
  • Wearing shoe covers
  • Sanitizing work areas before and after completing the job
  • Wearing gloves
  • Wearing masks upon request
  • Utilizing UVC lamps to disinfect trucks, tools, and parts
  • Ensuring we practice thorough hand washing practices
  • Requiring technicians who feel even slightly under the weather to stay home from work

We ask our customers to refrain from scheduling appointments if anyone in the home has shown any recent signs of illness. Our goal is to remain healthy and safe so we will be ready and available to provide service should we be called upon.

Thank you so much for your support during these times, we greatly appreciate your confidence and trust in our team and company.

Respectfully,

Ross Madonia and the Pride Plumbing of Rochester Team

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From our amazing Pride Plumbing of Rochester customers!
  • We will definitely use Pride in the future and will request Sam!

    “We needed a new water heater. Pride plumbing said they'd be here the next morning between 8-10am. Sam V. made the courtesy call at 8:05 and was at our house by 8:20. He was very personable, ...”

    - Clarence M & Julie R.
  • Highly recommended.

    “Steve C responded on time to clear a plugged sanitary sewer drain in our house. He evaluated the problem, discussed his hypothesis and proposed solution with me, and carefully and expertly worked with ...”

    - Scott W.
  • One other plumber we called just shook his head and said "Good Luck."

    “One other plumber we called just shook his head and said "Good Luck." Pride Plumbing provided very professional service and was able to fix the problem in one day. They were very courteous and took ...”

    - John R.
  • He was very professional, friendly with my young son who wanted to see things .

    “I called on a Friday and they were able to get me an appointment as soon as Monday. When Eddie arrived I explained to him what my goals were and he gave me a couple of options and advice and then ...”

    - Samantha T.
  • HIGHLY RECOMMEND.

    “HIGHLY RECOMMEND. First of all let me mention that as a young woman living alone, I always get nervous when calling anyone to help me with a service at my house, my husband is deployed and I watch way ...”

    - Morgan M.
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