Your Licensed Neighborhood Plumber
Our Guarantees

Our Guarantees to Our Customers

We Take Pride in Our Exceptional Customer Service

At Pride Plumbing of Rochester, we are your trusted, licensed neighborhood plumbers and we have over 1,000 5-star reviews. Some of the most popular words and phrases that customers use to describe us are:courteous, professional, knowledgeable, experienced, excellent, friendly, efficient, prompt, polite, and prepared. They also noted that we took the time to explain everything and clean up after ourselves. We come highly recommended from our previous customers who were pleased with the work we did and continue to trust us with all their plumbing needs. This is due, in part, to our three guarantees for our customers. We established them because we take great pride…pride in taking care of you.

Our On-Time Service Guarantee

Our plumbers value punctuality and your time which is why we have an on-time service guarantee. If we don’t arrive by the time we said we would, you’ll receive $50 off the final price of service.

In addition to this promise, we also guarantee:

  • Your technician will always call 30 minutes prior to arrival
  • You will have the option to receive an email with a photo and bio of your assigned technician for the job

Our Same-Day Service Completion Guarantee

At Pride Plumbing of Rochester, we are confident that we have the tools, parts, and materials on our truck that will allow us to efficiently complete the job the same day without ever leaving your home. If we don’t have something on our truck, we are sure to have it at our warehouse and will have it delivered so we can continue to address your plumbing needs.

If we’re unable to finish the job the day it’s scheduled, you’ll receive $50 off the final price of service. Please note that this guarantee only applies to single day jobs and excludes any jobs that require multiple jobs days to complete. We will discuss the time frame of the job before we begin any work.

Our Emergency Service Guarantee

We know that plumbing problems occur when you least expect them and are extremely stressful. We don’t want to leave anyone hanging while they are dealing with a stressful and potentially dangerous plumbing emergency. This is why we offer emergency same-day service available Monday-Saturday for calls scheduled prior to 3pm.

If we are unable to provide you with emergency same-day service, we will reward you with a $25 gift card to a local establishment of your choice as a way of thanking you for considering us and we hope we can address your needs next time.

For more information, feel free to call (585) 332-4550 or contact us online.

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Celebrating 1000+ Reviews

From our amazing Pride Plumbing of Rochester customers!
  • We will definitely use Pride in the future and will request Sam!

    “We needed a new water heater. Pride plumbing said they'd be here the next morning between 8-10am. Sam V. made the courtesy call at 8:05 and was at our house by 8:20. He was very personable, ...”

    - Clarence M & Julie R.
  • Highly recommended.

    “Steve C responded on time to clear a plugged sanitary sewer drain in our house. He evaluated the problem, discussed his hypothesis and proposed solution with me, and carefully and expertly worked with ...”

    - Scott W.
  • One other plumber we called just shook his head and said "Good Luck."

    “One other plumber we called just shook his head and said "Good Luck." Pride Plumbing provided very professional service and was able to fix the problem in one day. They were very courteous and took ...”

    - John R.
  • He was very professional, friendly with my young son who wanted to see things .

    “I called on a Friday and they were able to get me an appointment as soon as Monday. When Eddie arrived I explained to him what my goals were and he gave me a couple of options and advice and then ...”

    - Samantha T.
  • HIGHLY RECOMMEND.

    “HIGHLY RECOMMEND. First of all let me mention that as a young woman living alone, I always get nervous when calling anyone to help me with a service at my house, my husband is deployed and I watch way ...”

    - Morgan M.
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