Your Licensed Neighborhood Plumber
Our Guarantees

Our Guarantees to Our Customers

We Take Pride in Our Exceptional Customer Service

At Pride Plumbing of Rochester, we are your trusted, licensed neighborhood plumbers and we have over 1,000 5-star reviews. Some of the most popular words and phrases that customers use to describe us are: courteous, professional, knowledgeable, experienced, excellent, friendly, efficient, prompt, polite, and prepared. They also noted that we took the time to explain everything and clean up after ourselves. We come highly recommended from our previous customers who were pleased with the work we did and continue to trust us with all their plumbing needs. This is due, in part, to our three guarantees for our customers. We established them because we take great pride…pride in taking care of you.

Our On-Time Service Guarantee

Our plumbers value punctuality and your time which is why we have an on-time service guarantee. If we don’t arrive by the time we said we would, you’ll receive $50 off the final price of service.

In addition to this promise, we also guarantee:

  • Your technician will always call 30 minutes prior to arrival
  • You will have the option to receive an email with a photo and bio of your assigned technician for the job

Our Same-Day Service Completion Guarantee

At Pride Plumbing of Rochester, we are confident that we have the tools, parts, and materials on our truck that will allow us to efficiently complete the job the same day without ever leaving your home. If we don’t have something on our truck, we are sure to have it at our warehouse and will have it delivered so we can continue to address your plumbing needs.

If we’re unable to finish the job the day it’s scheduled, you’ll receive $50 off the final price of service. Please note that this guarantee only applies to single day jobs and excludes any jobs that require multiple jobs days to complete. We will discuss the time frame of the job before we begin any work.

Our Emergency Service Guarantee

We know that plumbing problems occur when you least expect them and are extremely stressful. We don’t want to leave anyone hanging while they are dealing with a stressful and potentially dangerous plumbing emergency. This is why we offer emergency same-day service available Monday-Saturday for calls scheduled prior to 3 pm.

If we are unable to provide you with emergency same-day service, we will reward you with a $25 gift card to a local establishment of your choice as a way of thanking you for considering us and we hope we can address your needs next time.

For more information, feel free to call (585) 332-4550 or contact us online.

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  • $25 Off Any Plumbing Service Repair

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    Restrictions apply! Cannot be combined with any other offer. For questions, call (585) 272-7272.
    Valid from Feb 1, 2020 - Dec 31, 2020
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    Restrictions apply! Cannot be combined with any other offer. For questions, call (585) 272-7272.
    Valid from Oct 1, 2019 - Dec 31, 2020
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Celebrating 1000+ Reviews

From our amazing Pride Plumbing of Rochester customers!
  • He was polite, professional and explained the process step by step.

    Sam V. came to our home twice to repair an extensive plumbing problem. He was polite, professional and explained the process step by step. I highly recommend Pride Plumbing.

    - Theresa S.
  • Great service at a reasonable price.

    Great service at a reasonable price. Josh T was great, he was prompt and professional. After he assessed what I knew was a cracked disposal. He gave me many options so I could pick from different price points.

    - Evie M.
  • Sam and Brandin were courteous, hard working, wore masks, and got the job done right!

    We are about to get our gutters re-done, and wanted to be able to route the downspouts into the existing storm drains, which were all clogged. Sam explained things patiently and in great detail to me.”

    - Nick R.
  • He was super friendly, informative, and was spot on with estimated price!

    “After contacting Pride Plumbing for an estimate on a kitchen sink and garbage disposal insulation I was scheduled right away for a date and time that worked best for me.”

    - John Y.
  • Steve was professional, prompt, and very helpful in providing next steps...

    Steve was professional, prompt, and very helpful in providing next steps...”

    - Jeff R.
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The Great American Service Agreement

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